Terms and Conditions – o789 Online Gaming Platform Pakistan

1. Acceptance of Terms

By accessing or using any part of the o789 platform — including the website, mobile application, or any game or service offered through o789 — you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety.

If you do not agree with any part of these terms, you must not register an account or use the platform. Continued use of o789 after any changes to these terms have been published constitutes acceptance of the revised version.

These terms apply to all users of o789 regardless of how they access the platform — through a browser on desktop, a mobile browser, or the o789 mobile application.

2. Eligibility

To register and use o789 you must meet all of the following requirements at the time of registration and on an ongoing basis:

• You are at least 18 years of age.
• You are registering and playing on your own behalf — not on behalf of any other person or entity.
• You are not listed on any self-exclusion register that would prohibit you from accessing gaming services.
• You are not an employee, agent, contractor, or immediate family member of a person employed by o789 or any of its affiliated companies or game providers.
• You understand that all gaming activities on o789 carry financial risk and that no win is guaranteed.

3. Account Registration

Each individual may hold only one registered account at o789. Creating multiple accounts — whether using the same details or different contact information — is prohibited and will result in all duplicate accounts being closed. Any balances held in duplicate accounts may be forfeited.

When registering you must provide:

• Your full legal name as it appears on your identity documents.
• A valid, unique email address or phone number belonging to you.
• A date of birth that accurately reflects your actual age.
• Any other information requested during the registration process.

You are responsible for keeping your login credentials secure. Do not share your username or password with anyone. o789 will never ask you for your password via email, live chat, or phone. If you believe your account has been accessed by an unauthorised person, contact support immediately.

o789 reserves the right to refuse registration at its own discretion without being required to provide a reason.

4. Deposits

All deposits at o789 are processed in PKR (Pakistani Rupees). The following payment methods are currently available: JazzCash, Easypaisa, Raast, bank transfer, debit card, and credit card. Availability of individual methods may change; the deposit page in your account will always show the currently active options.

Deposits must be made from payment accounts or cards that belong to you. Deposits from third-party sources are not permitted. o789 reserves the right to request proof that a deposit method belongs to the registered account holder before processing any associated withdrawal.

• Minimum deposit amounts vary by payment method and are displayed at the point of deposit.
• JazzCash and Easypaisa deposits typically reflect in your balance immediately.
• Bank transfer deposits may take one to three business days to clear depending on your bank.
• o789 does not charge a deposit fee, though your payment provider may apply its own charges.

5. Withdrawals

Withdrawals are processed in PKR to the same payment method used for the most recent deposit where possible. All accounts must complete identity verification before the first withdrawal can be processed. Verification requires submission of a valid national identity document.

o789 aims to process approved withdrawal requests on the same business day. Actual arrival times depend on the payment method:

• JazzCash and Easypaisa: typically same day once approved.
• Bank Transfer: one to three business days after approval.
• Card withdrawals: two to five business days depending on the issuing bank.

Withdrawals of bonus winnings are subject to applicable wagering requirements being met in full. Attempting to withdraw before wagering requirements are complete will result in the bonus and any associated winnings being voided.

o789 reserves the right to conduct additional security and fraud checks on withdrawal requests. During such checks, the processing timeline may be extended. Players will be notified if additional documentation is required.

6. Bonuses and Promotions

o789 offers welcome bonuses, reload bonuses, free spins offers, cashback promotions and other time-limited campaigns. Each promotion has its own specific terms. General conditions that apply to all bonuses unless the individual promotion's terms state otherwise are as follows:

• Bonuses are available to one account per person, per household, and per device.
• Wagering requirements must be completed before bonus funds or associated winnings can be withdrawn.
• Most bonuses have an expiry window — unused bonus funds or free spins that remain after the expiry date are forfeited automatically.
• Not all games contribute equally to wagering requirements. Slots typically contribute 100%; live casino and table games may contribute at a lower rate or not at all. Contribution rates are listed in each promotion's terms.
• o789 reserves the right to withdraw or modify any bonus offer at any time. This does not affect bonuses already claimed and actively being wagered by a player.
• Attempting to abuse bonus offers — through multi-accounting, coordinated wagering, or any form of bonus exploitation — will result in the forfeiture of the bonus and may result in permanent account closure.

7. Gaming Rules

All games available at o789 — including slots, live casino, sports betting, and fish games — are subject to the rules of those specific games in addition to these general terms.

Slot game outcomes are determined by certified random number generators (RNG). Results are statistically independent — no outcome is influenced by previous spins, session history, or any platform action. RTP figures displayed for games are theoretical long-run averages, not per-session guarantees.

For sports betting, o789 reserves the right to void bets where:

• An obvious pricing or technical error has occurred.
• A bet was placed after an event has already concluded (late bets due to data feed delay).
• The event is cancelled, abandoned, or significantly altered from the listed terms.

Live casino games are operated by third-party studio providers. Their dealing procedures and game rules apply to all live table games. In the event of a technical failure mid-hand or mid-round, the hand or round will be voided and stakes returned where the game cannot be fairly resolved.

Any malfunction of a game that could affect the fairness of an outcome voids all play for that round. Stakes will be returned.

8. Prohibited Conduct

The following actions are strictly prohibited on o789 and may result in immediate account suspension and permanent closure:

• Using software, bots, scripts, or any automated tool to play games or interact with the platform.
• Colluding with other players to gain an unfair advantage in any game.
• Exploiting bugs, glitches, or errors in games or the platform to gain financial advantage.
• Opening or operating multiple accounts.
• Providing false identification or misrepresenting your personal details.
• Depositing using payment methods that do not belong to you.
• Attempting to abuse any bonus, promotion, or loyalty program in a systematic way.
• Using the platform for any form of money laundering or financial fraud.
• Threatening, harassing, or abusing other players or o789 staff in any support channel.

Where prohibited conduct is identified, o789 reserves the right to withhold or void any winnings generated through such conduct and to report the matter to relevant authorities where legally required.

9. Responsible Gaming

o789 is committed to providing a gaming environment that supports responsible play. All the following tools are available to registered players at no charge:

• Deposit Limits: Set daily, weekly or monthly deposit caps that cannot be immediately increased once set.
• Session Time Reminders: Set alerts to notify you when you've been playing for a specified length of time.
• Reality Checks: Periodic on-screen summaries of your session duration and net win/loss position.
• Self-Exclusion: Request exclusion from the platform for a defined period. During self-exclusion you will not receive promotional communications and your account will be inaccessible. Self-exclusion requests cannot be reversed for the agreed duration.
• Account Closure: Permanent account closure is available at any time upon request to support.

10. Privacy and Data

o789 collects and processes personal data in accordance with its Privacy Policy. By registering an account, you consent to the collection, storage, and use of your personal data as described in the Privacy Policy.

Personal data collected includes registration details, transaction history, gameplay data, and communications with support. This data is used to operate the platform, process payments, verify identity, prevent fraud, and meet any applicable compliance obligations.

o789 does not sell personal data to third parties. Data may be shared with payment processors, identity verification services, and game providers to the extent necessary to operate the platform. Please read the full Privacy Policy for complete details.

11. Limitation of Liability

o789 provides the platform and all games on an "as available" basis. While we work to maintain uptime and a stable experience, we do not guarantee uninterrupted access at all times.

o789 shall not be liable for:

• Loss of data or connectivity during a gaming session caused by your device or internet connection.
• Any financial loss resulting from participation in games, including losses due to normal game variance.
• Temporary unavailability of the platform due to maintenance, technical issues, or circumstances beyond our control.
• Actions of third-party service providers including payment processors and game studios, except where a specific obligation to the player has been expressly stated by o789.

Nothing in these terms limits o789's liability for fraud, gross negligence, or any liability that cannot be excluded under applicable law.

12. Account Suspension and Closure

o789 reserves the right to suspend or permanently close any account at its discretion. Circumstances that may lead to suspension or closure include but are not limited to:

• Suspected or confirmed breach of any provision of these Terms and Conditions.
• Failure to complete required identity verification within the requested timeframe.
• Suspected fraudulent activity, money laundering, or other criminal conduct.
• A chargeback or payment dispute raised without legitimate grounds.
• Request by the account holder themselves to close the account.

Where an account is suspended pending investigation, available real-money balance (excluding bonus funds subject to wagering) will be preserved for the duration of the investigation. If the investigation concludes without finding a breach, the balance will be returned and the account reinstated or the balance paid out at the player's request.

13. Changes to These Terms

o789 may update these Terms and Conditions at any time. When changes are made, the "Last Updated" date at the top of this page will be revised. Significant changes will be communicated to registered players via email or an on-screen notification at login.

Continued use of the platform after any update constitutes acceptance of the revised terms. If you do not accept a change to the terms, you should stop using the platform and may request account closure through customer support.

14. Contact and Support

If you have any questions about these Terms and Conditions or any aspect of your account, please contact the o789 support team. Support is available around the clock via live chat in your account and by email.

Contact email: [email protected]

For responsible gaming-specific support, self-exclusion requests, or account restriction requests, please identify this clearly in your message to ensure it is handled with priority by the appropriate team member.